Sometimes things don’t go according to plan and having a poor video session can be a real frustration, but there are ways to help resolve some of those issues.
Blocky video quality?Bad audio quality?
Lower your bandwidth and try again.
A good connection should use <1mbps
A slow connection should use as low as 256kbps
If you're experiencing video connectivity issues (people can't see or hear you), call our test call service and you will be able to check your settings before joining a meeting
Use a headset with a microphone where possible, as they help to eliminate background noise
Use a high definition webcam – 720p or better
Avoid fabrics with complicated patterns such as checks, tight/close stripes, herringbones, tweeds, and loud plaids. Fabrics of this design tend to strobe on camera.
Avoid extremes of lighting – low light or direct sunlight. These tend to silhouette or washout your displayed video
If you’re not going to be speaking for a long time, it’s good etiquette to mute your audio to remove any background noises
