Ministry of Justice

Your video call will only be as good as the quality and speed of your internet connection so you should adjust your video bandwidth to suit your connection speed.

A good connection should use 768kbps (broadband connection of > 5mbps), a slow connection should use as low as 256kbps  (connection < 1mbps).

If you're unsure you can test your broadband at a service such as Speedtest.net (www.speedtest.net). The upload and download speed need to be greater than the recommendations above.